Return & Refund Policy

Halal Mart – Return & Refund Policy

Last Updated: [January 2024]

Halal Mart (“Company,” “we,” “our,” or “us”) is committed to providing quality products and excellent service to our customers. This Return & Refund Policy outlines the procedures for returning products and seeking refunds. By making a purchase through our website, you agree to the terms of this policy.

1. Return Eligibility:

1.1 Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact us within [number] days of receiving the item.
  • We may request photographic evidence of the defect or damage.

1.2 Incorrect Product Received:

  • If you receive a product different from the one you ordered, please notify us within [number] days of receiving the item.
  • We will arrange for the return and replacement of the incorrect product.

1.3 Change of Mind:

  • We do not accept returns for products due to a change of mind.
  • Please review product specifications and details before making a purchase.

2. Return Process:

2.1 Authorization:

  • Before returning any product, please contact our customer service team at [Customer Service Email/Phone] to obtain authorization.
  • Unauthorized returns may not be accepted.

2.2 Return Instructions:

  • We will provide you with detailed instructions on how to return the product.
  • Products must be returned in their original condition and packaging.

2.3 Return Shipping:

  • The customer is responsible for the cost of return shipping, unless the return is due to a defect, damage, or an error on our part.
  • We recommend using a trackable shipping method.

3. Refund Process:

3.1 Refund Eligibility:

  • Refunds will be processed once the returned product is received and inspected.
  • Refunds are eligible for products meeting the conditions outlined in sections 1.1 and 1.2.

3.2 Refund Method:

  • Refunds will be issued using the original payment method used for the purchase.
  • It may take [number] business days for the refund to reflect in your account.

3.3 Non-Refundable Items:

  • Certain items, such as perishable goods, may be non-refundable.

4. Cancelling Orders:

4.1 Cancellation Requests:

  • If you wish to cancel an order, please contact us as soon as possible.
  • Orders that have already been shipped cannot be canceled.

5. Contact Us:

For any questions or concerns about our Return & Refund Policy, please contact our customer service team at [Customer Service Email/Phone].

By making a purchase through Halal Mart, you agree to abide by the terms outlined in this Return & Refund Policy. We reserve the right to update this policy at our discretion.